Hiring Company
|
Emirates Group
Emirates Group is one of the world's fastest growing airlines.
Based in Dubai, Emirates connects people all over the world
to a network of over 150 destinations.
|
Vacant Post
|
CONTACT CENTER TEAM
LEADER
|
Post Date
|
19-Dec-2018
|
Last Date
|
18-Jan-2019
|
Location:
|
Location is in Clark, Pampanga.
Philippines
|
Job Type
|
Management
|
Salary
|
SALARY & BENEFITS
Attractive Salary package and Great Benefits awaits SUCCESSFUL
applicants.
Relocation Allowance and Accommodation is provided if you are residing
outside of Pampanga.
|
Apply Method
|
|
Description of Job
|
JOB
PURPOSE
Lead
a team of customer service agents by providing operational and supervisory
support and specialized business expertise on a day to day basis including
usage of relevant motivational, training, management and communication
techniques in order to achieve the departments customer service and revenue
targets.
Key
Responsibilities and
Provide on-job training to new joiners
and regularly conduct briefings to update the team on necessary operational
changes and latest promotions, changes in airline trends, new products and
services. Identify training requirements, maintain records and nominate staff
for suitable training, to ensure they are equipped to provide a professional
service at all times.
Conduct Performance Matters (PM)
Reviews for the Team, ensuring that Objectives and Development plans are
clearly defined. Utilize PM as a tool for the development of staff skills
that will result in the best possible service delivery to clients.
Ensure that all customer
complaints/discrepancies received are logged and objectively investigated,
recommendations are made to line manager or corrective action is taken. Monitor the quality of service delivered in
the Unit to ensure customer satisfaction and loyalty.
Key Competencies
ü
Initiative and commitment to
achieve
ü
Problem solving and decision
making
ü
Organizing for results
ü
Adaptability and innovation
ü
Leadership
ü
Business awareness
QUALIFICATIONS
& EXPERIENCE
ü
Applicants must be willing to
work and relocate in Clark, Pampanga
ü
Applicants must be a Filipino
citizen or have a relevant residence status
ü
High School Diploma / GED
required (College Degree is preferred)
ü
Interpersonal ability, team
management, telephone and customer service skills.
ü
Proficient in MS Office
applications i.e. word and excel.
ü
Strong verbal and written
English is a must. Spoken Arabic or any other foreign language would be an
advantage.
ü
Travel Industry background is
preferred but not.
|
Share &
Enter Your email address for Job update Daily
You can get Information about Jobs & News on https://pakistanjobssss.blogspot.com
