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Hiring Company
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Emirates Group
Emirates Group is one of the world's fastest growing airlines.
Based in Dubai, Emirates connects people all over the world
to a network of over 150 destinations.
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Vacant Post
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REPORTING ANALYST
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Post Date
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28-December 2018
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Last Date
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28
- March 2019
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Location:
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Location is in Clark, Pampanga.
Philippines
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Job Type
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Management
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Salary
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SALARY & BENEFITS
Attractive Salary package and Great Benefits awaits SUCCESSFUL
applicants.
Relocation Allowance and Accommodation is provided if you are residing
outside of Pampanga.
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Apply Method
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Description of Job
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JOB
PURPOSE
Minimum
requirements:
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Applicants must be willing to
work and relocate to Clark, Pampanga
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Applicants must be a Filipino
citizen or have a relevant residence status
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Candidate must possess at
least a Bachelor's/College Degree, any field.
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Must have at least 2 years of
WFM experience (any tower), Data Collection and Analysis.
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Strong analytical and
organization skills, including trend analysis.
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Proficient with time
management.
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Ability to plan, prioritize
and organize effectively / detail-oriented.
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Demonstrate ability to work
independently, take initiative, problem solve, handle multiple tasks, and
prioritize daily responsibilities.
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A thorough knowledge of
computer software. Proficient in Microsoft Office, as well as other related
applications.
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Demonstrate flexibility to
adapt quickly to departmental changes and conditions.
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Self-motivated with the
demonstrated ability to learn and apply new information quickly, work
independently, and take initiative.
ü
Demonstrate working knowledge
and adherence to all HR & WFM policies, procedures, guidelines, and
practices.
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Excellent written and verbal
communication skills are required to interface effectively with staff,
managements, and various other internal and external customers.
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Regular, punctual and
consistent attendance.
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Ability to work in a team
oriented environment focused on cross training and sharing workload
responsibilities.
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Ability to meet deadlines.
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Ability to work outside of
normal schedule with little or no notice.
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Ability to perform additional
tasks as assigned.
Key
Responsibilities and Accountabilities: (Reporting and Analysis)
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Collate, analyze and
prepare accurate daily, weekly, monthly & quarterly performance reports
related to all programs & work streams.
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Record &
communicate individual agent’s performance reports including adherence,
productivity and sales analysis
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Prepare monthly,
quarterly, half yearly and annual score cards for agents & team leaders
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Record and maintain
call performance, monthly sales and revenue, service fee and all other
ancillary revenue reports for all programs
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Analyze call trends and
revenue streams across all programs
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Recommend changes
where necessary to increase service levels, staff productivity, revenue and
guest experience whilst reducing costs
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Continuous
monitoring and gap analysis on processes and productivity of all back office
functions
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AdHoc data
collection, analysis, reports and presentation as required.
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Maintain all
historical performances & data
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Participate in
Operation Group meetings and WFM calls/meetings, when require
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Contributes to new
or AdHoc projects when required
Others
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Maintain data
protection and confidentiality for both staff and customers.
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Support Adhoc
projects when needed and Liaise with other departments as required.
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Adhere to company
regulatory requirements such as data protection, data privacy etc. and ensure
full adherence from team.
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Perform other lawful
tasks delegated by the management
Key
Competencies
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Good analytical
skills to collect and interpret data to solve problems. Proficient in
reporting tools
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Proficient in MS
Excel & other office applications
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Highly organized and
can work independently as well as with a team
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Ability to
multi-task in a fast paced environment.
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Excellent written
and verbal communication skills
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Fluent in English.
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