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Hiring Company
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Emirates Group
Emirates Group is one of the world's fastest growing airlines.
Based in Dubai, Emirates connects people all over the world
to a network of over 150 destinations.
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Vacant Post
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WORKFORCE MANAGER
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Post Date
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06-January 2019
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Last Date
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05-February
2019
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Location:
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Philippines
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Job Type
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Management
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Salary
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See
Details Below
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Apply Method
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Description of Job
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Job
Purpose:
To
support the medical hotline service by providing quality data and
reporting. Investigating complaints
and providing full feedback with corrective actions.
To
provide support to the Medical Team, liaise with various departments
including Emirates Group Medical Services, Medical Benefits and Service
Delivery. Provide feedback to Doctors
as required and continually address quality improvement.
Key
Responsibilities and Accountabilities
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Provide full support to the
Medical Hotline
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Manage the liaison with
departments on issues and queries relating to the Medical Hotline.
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Complaints investigation and
feedback
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Ongoing quality improvement
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Maintain company reference
manuals by amending and updating details to ensure current and correct
information is always available and approved by Emirates Group Medical
Services.
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Preparing summary data
reports on identified KPI’s.
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Identification of trends and
evaluation
QUALIFICATIONS
& EXPERIENCE
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Must have Bachelor’s degree
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Shorthand and/or speedwriting
would be an advantage
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Management / team leader
experience
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Must have experience in
quality improvement
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At least 2 years experience
in an administrative capacity in a medium or large size company with strong administrative skills
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Must be fully competent in MS
Office applications
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Must have a high degree of
fluency in spoken and written English, a pleasant telephone manner and the
ability to prioritize work
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Able to provide analysis and
trending on identified KPI’s
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Experience in providing
summary data reports and preparing presentations
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Experience in complaint
management.
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