Hiring Company
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Emirates Airline Group
Emirates Group is one of the world's fastest growing airlines. Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations.
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Vacant Post
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SENIOR TOURS
CONSULTANT - JAPANESE SPEAKER
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Post Date
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26-Dec-2018
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Last Date
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10-01-2019
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Location:
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United Arab Emirates
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Job Type
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Information-Technology Engineering Graduates
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Salary
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See
Details Below
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Apply Method
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Description of Job
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Independently handle requests
and itineraries from the EK Network, other airlines and contracted corporate
accounts ensuring optimum service delivery. Supervise and co-ordinate the
workflow, productivity and performance of a team of Tours Consultants and support
them with their day-to-day work to ensure high standards of services are
provided to Arabian Adventures clients, the Airline and other airline
passengers.
Job Outline:
ü Oversee the performance and
productivity of a team of Tours Consultants meeting set standards and
maintaining the highest quality of service to Emirates offices worldwide,
other airlines, travel agents, corporate accounts and customers.
ü Supervise and administer
sales on arrival and/or reservation requests to ensure that all requested and
suggested services for ground arrangements are provided and accurately
accounted.
ü Liaise with all units of
Arabian Adventures to ensure that customers are fully assisted as and when
required to ensure a comfortable stay and experience in the destination.
ü Provide customers with
information on the destination, hotel and special offers enabling them to
respectively plan and purchase packages that best suit their requirements.
ü When requested services
cannot be confirmed ensure suitable alternatives are offered to maximize
booking opportunities.
ü Equip the team with the
knowledge to offer detailed information on various products and services to
all customers thereby maximizing revenue opportunities.
ü Ensure correct charges are
applied in accordance with negotiated contracts, investigate and resolve
accounting queries from customers, suppliers or internal departments and
provide detailed information to the Reservations Officer for further action
if required.
ü Analyze feedback from
customers on our products and services and recommend suggestions for further
action to the Reservations Officer contributing to Arabian Adventures and
Emirates maintaining its position as a market leader.
ü Support the Reservations
Officer to monitor and record staff performance in line with the corporate
guidelines and support the team in a manner which build and maintains
motivation levels.
QUALIFICATIONS &
EXPERIENCE
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Commercial / Sales. Tours (Inbound): 5+ Years
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12 Years schooling or equivalent
Knowledge/skills:
ü Knowledge of Tour Operator
operations
ü Knowledge of the destination
ü Excellent communication
skills in English both written and verbal
ü High proficiency in Microsoft
Word and Excel applications
ü Other languages besides
English: Any other language would be an
SALARY & BENEFITS
We offer an attractive
tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham
is linked to the Special Drawing Right of the International Monetary Fund. It
has been held constant against the US dollar since the end of 1980 at a
mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally
associated with an airline, more information on employee benefits is
available within the 'Working Here' section of this site. By viewing the
'Dubai Lifestyle' section in the site you can also consider the benefits of
Dubai as a location to live and work in.
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