Hiring Company
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Emirates Airline Group
Emirates Airline Group is One of the World’s Fastest growing airlines; Based in Dubai,
Emirates connects people all over
the world to a network of over 150 destinations.
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Vacant Post
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KOREAN TRAVEL CONSULTANT
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Post Date
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26-Nov-2018
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Last Date
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24-February-2019
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Location:
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Location is in Clark, Pampanga.
Philippines
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Job Type
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Management
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Salary & Benefits
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Attractive Salary package and Great Benefits awaits SUCCESSFUL
applicants.
Relocation Allowance and Accommodation is provided if you are residing
outside of Pampanga.
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Apply Method
|
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Description of Job
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JOB
PURPOSE
To
attend to guest calls and provide first call resolution ensuring compliance
with set standards and procedures in order to optimize guest satisfaction and
achieve revenue and customer service individual targets.
JOB ACCOUNTABILITY:
- Provide first call resolution
for all guest enquirers and OBE (online booking engine support) through
application of technical expertise in reservations, ticket issuance and
re-issuance.
- Comply with set standards of
customer service (e.g. quality of speech, call attendance, emails, handling
queues, e-mails, etc.) for inbound calls across all markets/functions in
order to ensure customer confidence, satisfaction and loyalty.
- Keep up to date on products,
services, policies and procedures to ensure accurate information and correct
implementation; take initiative to continuously enhance technical skills.
- Achieve individual revenue
and customer service targets to support delivery of team/departmental
targets.
- Support implementation of new
technology and work methods to sustain ongoing process and quality
improvement processes.
- Maintain data protection and
confidentiality for both staff and customers.
- Support other departmental
functions as required (e.g. ticketing & E-Services desk, pref-light
checks, service desk, etc.)
OPERATING
ENVIRONMENT:
Operates within a fast moving
environment; shift work pattern; may be required to work extra hours after
completion of scheduled shift and on roistered day off to support business
needs.
QUALIFICATION
& EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE
- Must be a Bachelor Degree
Holder
- Preferably with
Travel/airline background acquired from a job experience in a Contact Center,
airport or any related
- Must have more than 1 year of
experience in Customer Service, preferably as a Korean Speaker
- Fluent in written and spoken
Korean; Good English communication skills
- Strong analytical and
problem-solving skills
- With the basic technical
skills—able to navigate through computer and web application with ease
- Good interpersonal skills
with positive, empathetic, and upbeat personality
- Willing to work and transfer
in Clark Pampanga
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