PROCESS EXCELLENCE OFFICER : Emirates Airline Group Philippines (World's Largest Airline Company)

Hiring Company	Emirates Airline Group       Emirates Airline Group is One of the World’s Fastest growing airlines; Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations.
Vacant Post	PROCESS EXCELLENCE OFFICER
Post Date	12-Dec-2018
Last Date	12-January-2019
Location:	Location is in Clark, Pampanga. Philippines
Job Type	Management
Salary & Benefits	Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants. Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.
Apply Method	Apply Online Now
Description of Job	JOB PURPOSE To support the medical hotline service by providing quality data and reporting.  Investigating complaints and providing full feedback with corrective actions. To provide support to the Medical Team, liaise with various departments including Emirates Group Medical Services, Medical Benefits and Service Delivery.  Provide feedback to Doctors as required and continually address quality improvement.    Key Responsibilities and Accountability  Provide full support to the Medical Hotline Manage the liaison with departments on issues and queries relating to the Medical Hotline. Complaints investigation and feedback Ongoing quality improvement Maintain company reference manuals by amending and updating details to ensure current and correct information is always available and approved by Emirates Group Medical Services. Preparing summary data reports on identified KPI’s. Identification of trends and evaluation QUALIFICATIONS & EXPERIENC Must have Bachelor’s degree Shorthand and/or speed writing would be an advantage Management / team leader experience Must have experience in quality improvement At least 2 years experience in an administrative capacity in a medium or large size company with  strong administrative skills Must be fully competent in MS Office applications Must have a high degree of fluency in spoken and written English, a pleasant telephone manner and the ability to prioritize work Able to provide analysis and trending on identified KPI’s Experience in providing summary data reports and preparing presentations Experience in complaint management.

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