TRAVEL CONSULTANT : Emirates Airline Group Philippines (World's Largest Airline Company)

Hiring Company	Emirates Airline Group       Emirates Airline Group is One of the World’s Fastest growing airlines; Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations.
Vacant Post	Travel Consultant
Post Date	17-Dec-2018
Last Date	18-March-2019
Location:	Location is in Clark, Pampanga. Philippines
Job Type	Management
Salary & Benefits	Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants. Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.
Apply Method	Apply Online Now
Description of Job	JOB PURPOSE Key Responsibilities and Accountabilities Successful completion of initial training program as well as any concurrent training related to the job role Answer all calls and emails assigned to the skill set trained for Booking and ticketing as per the Leisure Travel Customers Troubleshoot and liaise with suppliers for non air transactions Be able to analyze travel-related data and provide analysis and intelligence to customers Identify potentially fraudulent transactions that impact the business bottom line based on known red flags Acts on crisis management during untoward incidences pertaining to any product sold by the department. Be able to manually construct fares and add applicable taxes and surcharges and mark ups as necessary on a per transaction basis for flights, hotels, and other products. Be able to be competent in selling the following products to customers via email and calls Legacy Carrier Flights- LCC Flights Hotels Car Hire Packages Tours Insurance Marhaba   Other Miscellaneous products available to customers from dnata. Be able to achieve all agreed metrics for the line of business which includes but is not limited to:- Sales Targets AHT Quality  Key Competencies Must be detail-oriented with utmost focus on quality and efficiency Must take ownership of the clients assigned to with highest importance Results orientation with bias for action, versatility, and adaptability. Willing to work in shifting schedules that includes possible graveyard shifts. Excellent written and communication skills Excellent customer service and sales orientation Understanding of Middle East culture is very critical Must be able to effectively communicate with colleagues and peers from other departments Willing to work on shifting schedules Must be a team player Must be able to work and remain calm under pressure QUALIFICATIONS & EXPERIENCE Minimum requirements: Applicants must be willing to work and relocate to Clark, Pampanga, Philippines Applicants must be a Filipino citizen or have a relevant residence status Candidate must have a Bachelor’s Degree or attended/completed at least 4 years of college course preferably Tourism or any Travel related courses. Minimum three years travel industry experience, either from a BPO which is travel related, or from an actual travel agency. IATA certification is definitely a plus in Basic or Advanced Standard Fares or ticketing Experience in handling leisure travel reservations. Experience in at least one GDS and its native environment. Must display competencies in sales and customer service skills Must have a minimum of 30 WPM typing speed Advance skills in MS Office Applications specifically Word and Excel. Superior customer service skills with previous training in this category (preferably with certificates) Strong international routing knowledge and well versed in world geography. Knowledgeable in the travel industry terms and concepts. Above average mathematical competencies.

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