TEAM LEAD (SHARED SERVICES) Emirates Airline Group Philippines (World's Largest Airline Company)

Hiring Company	Emirates Airline Group       Emirates Airline Group is One of the World’s Fastest growing airlines; Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations.
Vacant Post	TEAM LEAD (SHARED SERVICES)
Post Date	19-Dec-2018
Last Date	18-March-2019
Location:	Location is in Clark, Pampanga. Philippines
Job Type	Management
Salary & Benefits	Attractive Salary package and Great Benefits awaits SUCCESSFUL applicants. Relocation Allowance and Accommodation is provided if you are residing outside of Pampanga.
Apply Method	Apply Online Now
Description of Job	JOB PURPOSE Analyze the service incidents (App support) & problems elevated to level 2, change management (system defects & product advisories) and release management including system outages Lead the L1 application leads to oversee the incidents managed by them & ensure service incidents are resolved within SLA Ensure Knowledge Base & FAQ is continuously updated with root cause analysis of Level 2 incidents so that these incidents are effectively managed by Level 1 in the future Coordinate with Dubai L2 team & Global application team lead to manage high priority/severity incidents Provide leadership guidance to Developments Engineers and coordinate with relevant tech. teams, where required in cases of escalations Understand the business Standard Operating Procedure & identify efficiencies in ensuring optimal use of technology Ensure Service incidents are closed with accurate comments & categories to help in accurate data output Service Desk performance reporting QUALIFICATIONS & EXPERIENCE Applicants must be willing to work in Clark Free port Zone, Pampanga, Philippines Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent At least 5 year(s) of working experience in the related field is required for this position Minimum 5 years’ experience in IT Service Desk of which at least 3 years in leading a team Experience in operating within a stressful service desk environment Demonstrated problem solving & process improvement experience Experience in the travel industry is an advantage, but not mandatory Certification in ITIL Strong skills in problem solving Knowledge of business improvement practices Demonstrable logical, creative and analytical thinking skills Excellent written and verbal communication..

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